CCTV Installation

Agreement

This agreement outlines the terms and conditions for the installation of CCTV (Closed Circuit Television) systems provided by Virnobyte Pvt. Ltd. (hereafter referred to as "Service Provider") to the Client. These terms and conditions apply to all CCTV installation projects and should be read carefully before agreeing to the service.

1] Scope of Services

• Installation Services: The Service Provider will supply and install CCTV cameras, recorders, and associated equipment as specified in the service agreement.
• Site Survey: A site survey will be conducted prior to installation to determine the best locations for cameras and equipment.
• Setup and Configuration: All CCTV cameras, recording devices (DVR/NVR), and monitoring systems will be set up and configured for optimal performance.
• Training: Basic training will be provided on how to operate the CCTV system, including how to view live footage, access recordings, and use the monitoring software or app.
• Testing: After installation, the system will be tested to ensure it is functioning as expected.

2] Client Responsibilities

• Access to Premises: The Client must provide access to the installation site at agreed times.
• Electrical and Network Infrastructure: The Client is responsible for ensuring that the necessary electrical and network infrastructure (power outlets, internet connection) is available and in good condition.
• Approval of Installation Plan: The Client agrees to approve the placement of cameras and equipment following the site survey. Any changes to the plan during or after installation may incur additional charges.
• Data Security: The Client is responsible for maintaining the security of the CCTV system, including passwords and user access.

3] Pricing and Payment Terms

• Cost of Installation: As per the agreed quote, which may include hardware, installation, configuration, training, and any other associated services.
• Payment Schedule: A deposit of fifty percent is due upon acceptance of the agreement. The remaining balance is due upon completion of the installation.
• Additional Charges: Any work outside the scope of the initial agreement (additional cameras, rewiring, upgrades) may incur additional charges, communicated and approved by the Client in writing before proceeding.
• Payment Methods: Bank transfer, credit card, cheque, UPI.

4] Warranty and Support

• Hardware Warranty: One year warranty on CCTV equipment and components, covering manufacturing defects. Not covering damage caused by misuse, power surges, or environmental factors.
• Installation Warranty: One year warranty on installation and setup, covering defects in the installation process (e.g. faulty wiring or camera misalignment).
• Post-Installation Support: Basic post-installation support for troubleshooting and software issues is provided for six months from the installation date. Extended support packages can be purchased separately.

5] Exclusions

• Damages caused by power surges, fire, vandalism, or natural disasters.
• Damage resulting from improper use or unauthorized tampering by the Client or third parties.
• Monitoring or remote-viewing services beyond the initial setup unless specifically agreed upon.
• Costs for ongoing maintenance or repairs outside the warranty period.

6] Installation Timeline

• Start Date: Installation will begin on a mutually agreed date.
• Completion Date: Installation is expected to be completed as per the requirement from the start date, subject to availability of equipment and client cooperation.
• Delays caused by unforeseen circumstances (equipment availability, access restrictions) will be communicated promptly.

7] Liability

• Service Provider will not be liable for any indirect, incidental, or consequential damages, including data loss, property damage, or business interruption, arising from the use or failure of the CCTV system.
• The Client agrees to indemnify and hold harmless the Service Provider from any liability resulting from improper use or modification of the CCTV system after installation.

8] Privacy and Data Protection

• The Client is responsible for ensuring the CCTV system complies with relevant privacy and data-protection laws, including obtaining any necessary consents for surveillance where applicable.
• The Service Provider will not store, share, or misuse any data captured by the CCTV system unless required by law or explicitly agreed upon.

9] Termination

• Termination by the Client: The Client may terminate the installation agreement before the start of installation by providing 10 days written notice; the Client will be responsible for any costs incurred up to the point of termination.
• Termination by the Service Provider: The Service Provider may terminate the agreement if the Client fails to provide necessary access or payment as agreed.

10] Force Majeure

Neither party will be held responsible for any delays or failures to perform under this agreement due to circumstances beyond their control, such as natural disasters, pandemics, or government-imposed restrictions.